1. FAQ's - Knowledge Base
  2. Orders, Tracking and Delivery

Availability of product

What if a product is not available?

We make it our priority to offer products that we can immediately fulfill however there may be occasions where the popularity of a product or supply chain delays means products sell out faster than we can replenish. Many of our products are sourced overseas and can have long lead times so replenishment may take time.

If an item is out of stock, we will hold a backorder for the item and we will supply the item as soon as possible. We may supply an equivalent item. If the item is discontinued and we are unable to supply an equivalent item within an acceptable timeframe we will notify you.

The availability of products and eta's of back-ordered products are displayed against every product online and visible before you add any items to your cart, this information is always live.